52 Jobs in Cary, NC
Apex Racing Lab is Hiring a Guest Experience Specialist Near Cary, NC
About The Apex Racing Lab:
Join the premier team at The Apex Racing Lab, the Triangle's leading sim racing and motorsports lounge. We are dedicated to delivering an exceptional entertainment experience through our state-of-the-art sim racing setups and a vibrant atmosphere. We are currently seeking a Client Experience Manager who shares our passion for motorsports and can help us elevate our customer service to new heights.
Responsibilities:
- Lead the customer service team to deliver an exceptional guest experience that aligns with our brand standards.
- Develop and implement strategies to enhance client satisfaction and retention.
- Train and mentor staff on best practices in customer service and client interaction.
- Manage and respond to customer feedback, ensuring all client concerns are addressed promptly and effectively.
- Collaborate with the management team to align customer service with the overall business objectives.
- Engage with customers to deepen relationships and promote loyalty.
- Oversee the appearance and atmosphere of the lounge to ensure it meets quality standards.
Requirements:
- Proven experience in customer service management or a similar role.
- Strong passion for sim racing or motorsports, with an understanding of the community and culture.
- Excellent communication and interpersonal skills.
- Ability to lead and inspire a team.
- Entrepreneurial mindset with the ability to spot and implement new opportunities for improvement.
- Flexibility to work different shifts, including weekends and evenings.
Compensation:
- Competitive hourly rate of $18 plus tips.
- Eligibility for a profit-sharing bonus based on company performance.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Ability to Relocate:
- Cary, NC 27511: Relocate before starting work (Required)
Work Location: In person
Job Summary
Part Time | Full Time
$55k-71k (estimate)
05/04/2024
08/31/2024
The job skills required for Guest Experience Specialist include Customer Service, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Experience Specialist positions, which can be used as a reference in future career path planning. As a Guest Experience Specialist, it can be promoted into senior positions as a Client Service Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Specialist. You can explore the career advancement for a Guest Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Specialist job description and responsibilities
A successful guest specialist must be able to properly greet guests and make them feel at home.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Guest Experience Specialists lead their team members to accomplish day-to-day and big picture goals.
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Guest specialists assume responsibility over safety of their guests and supervise other staff members when necessary.
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They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Specialist jobs
Compensation depends on work experience, job location, bonus, benefits and other factors.
01/15/2022: Pocatello, ID
Customer experience analysts may create and track metrics to quantify the customer experience.
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They are like puzzle pieces.
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Customer experience specialists at B2C companies should have great writing and communication skills, with the ability to think creatively on a larger scope.
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Customer experience specialists at these companies should be data-driven and focused on building relationships.
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Step 3: View the best colleges and universities for Guest Experience Specialist.
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